Refund policy

Returns, exchanges, and refunds

We want you to feel good about what you keep. Heading Prints accepts return and exchange requests within 60 days of your item’s delivery.

Sale items and Last Chance designs are included. We provide free return shipping and do not charge restocking fees.

Return eligibility

To qualify for a return or exchange, your item must be unworn or unused, in its original condition, with its tags and original packaging. Please have your order number or proof of purchase available.

Request your return or exchange within 60 days of delivery. If your order arrives in separate shipments, each item’s window begins on its own delivery date.

How to request a return

To request a return, sign in to your customer account using the email address you used to place your order. Open the order and select the return option, then follow the steps to submit your request.

Once your return is approved, we’ll email you a prepaid return shipping label, along with instructions for sending your item back. Return shipping is free, and we do not charge restocking fees.

Please wait for approval and your return label before mailing your item.

If you have trouble accessing your account or the return option isn’t available, use our contact form for help. Include your order number and the email address used for your purchase.

Exchanges

You can request an exchange within the same 60-day window, including for sale items and Last Chance designs.

Use our contact form and tell us your order number, the item you have, and what you would like instead. Exchanges depend on availability. If your preferred replacement is unavailable, you can return the eligible item for a refund.

Once your exchange is approved, we’ll email you a prepaid return shipping label and instructions. We cover return shipping and do not charge restocking fees.

Exceptions / non-returnable items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions about your specific item.

Gift cards cannot be returned or exchanged.

Sale items, including Last Chance designs, are eligible for returns and exchanges under the same conditions as full-price items.

Orders placed before this policy changed

The 60-day window also applies to earlier orders that are still within 60 days of delivery.

Sign in to your customer account using the email address you used to place your order. If your account does not offer a return option, please use our contact form for help. We’ll review your request under this policy.

The window runs from the item’s delivery date, rather than the date this policy changed.

Damaged, defective, or incorrect items

Please check your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us promptly through our contact form so we can help resolve it.

Refunds

We’ll inspect your return when it arrives and let you know whether your refund is approved. Approved refunds go back to your original payment method.

Your bank or payment provider may need additional time to post the refund.

For questions about a return, exchange, or refund, please use our contact form.