Shipping & Returns & Exchanges
Returns and Exchanges happen. No stress - we've all been there - that’s why we have a 31 day return policy.
If you have questions, comments, or insight that can help us improve, we would love to hear from you. We're a small team working to improve each day, and want to do right by every member of our community :)
*Kindly note: Items marked as final sale do not quality for returns or exchanges, along with gift cards.
To initiate a return or exchange:
1. Use the email you checked out with to log in here: https://shopify.com/47104852136/account
2. Find the order you'd like to return and click the "Request Return" (or exchange)
3. Select a reason for a return and click "Request Return" (or exchange)
4. We'll promptly review the request and then email you a pre-paid return label to send the items back. Once received, we'll provide you a full refund. The main tenants of our return policy are as are as follows:
- Returns accepted for 31 days
- Free return shipping (we'll pay for the shipping label)
- No restocking fee
Please write us through our contact form with any questions.
We thank you for your support of our small business!
Shipping FAQ
Unfortunately, we cannot make changes or cancel an order after they have been submitted.
Please reach out through our contact form with any questions.
We unfortunately don't have control over the taxes that are charged - they are added in automatically and are subject to tax laws that are currently being updated. To give you a little more info: the way that taxes are charged online within the USA is changing right now because of
the South Dakota v. Wayfair case. Because of this case, online tax parameters will no longer necessarily match up to each state's laws that apply to in-person purchases. If you'd like more information about this
case, the following article gives a helpful overview: https://www.aicpa.org/advocacy/state/south-dakota-v-wayfair.html
Yes, your card will be charged right away since we don't store payment information for security purposes.
When your order ships you will receive an email providing you
with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.
Additionally, during the checkout process, there is an option to receive SMS updates of your order progress. You cannot opt into these updates post-checkout.
Total expected delivery time is typically between 4-7 business days.
We currently do not offer international shipping. We are working to offer this option. Check back in periodically or subscribe to our newsletter for updates to this.
Oh no! We’ve figure this out together.
Our shipping carriers work independently from Heading, and sometimes experience delays and other hiccups in their shipping and handling. If it's been marked delivered and it's only been one day, sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours.
If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit.
In this case, kindly reach out to us through the our contact form . We will be happy to work together on a resolution.